| |
Bank Disputes and Debt Problems
|
| Are you looking for help because your bank is causing
you distress? |
| |
 |
| |
Ask Banking Liaison Group to help you
|
| Your problem probably started with an error, a
demand, or a decision that appeared unrealistic or unfair. Your bank
did not seem to listen, and you felt as if you were hitting your head
on the proverbial brick wall. |
| |
|
| |
Banking Liaison Group will
|
- Listen without prejudice
- Assess your options
- Guide you or actually deal with the bank for
you
- Inform you how your bank matches our
"reasonable banker" model.
|
|
| |
Tell us the facts
|
- Write down how the problem arose
- Get the facts together
- Write down what you want to achieve
- Decide how much time and cash you are prepared
to invest.
Keep to the basics at this stage.
Now send
Banking Liaison Group a resumé of what
you have. NOTE Initial
contact about disputes must be by
completing our enquiry
form.
|
| |
|
| |
What happens next?
|
|
Your enquiry is passed to one of our bankers who
has experience of your problem.
Our banker will report back to you, or may ask
to discuss the case more fully. You obtain an opinion based on the
facts.
(We have a separate page about help
with bank guarantees.)
|
| |
|
| |
Is the service free?
|
|
We are a professional group, and fees are charged.
When there is a simple solution we are able to waive this at our
discretion. In more complex cases where a fee will be charged you
negotiate a fee in advance. Control of how much you spend on the
case is always in your hands.
Because we are truly independent we are not paid
by the banks.
|
| |
|
| |
So - Who are we?
|
|
We are a group of bankers who have held senior
positions. Our experience allows us to provide impartial and professional
help with a practical answer to your banking problem.
We are not a pressure group and have no
wish to "bash the banks".
More about Banking Liaison Group
|
| |
|
| |
Recent examples
|
|
A bank was threatening
repossession of a family home for a business debt. We negotiated
a lump sum payment in full settlement. The bank was satisfied, and
the family retained their home.
We assisted with the
financial structure of a business so that it would qualify for a
Government Small Firm Loan.
We are currently advising
on a case where an allegedly unauthorised debit has appeared on
a customers account, and the bank is unable to respond.
We helped to obtain
refunds of charges where the customer felt they had been unreasonable.
We have investigated
cases where the customer alleges the bank has acted unreasonably
in its relationship with the customer.
|
| |
|
6 HOT TIPS OF DO's & DON'T's
|
|
ACTIONS TO AVOID
|
ACTIONS TO REMEMBER
|
| Telling the
media |
Never assume -
You and your bank may have interpreted instructions differently |
| Public protests
|
Read and understand
all forms - Find out what rights you are giving the bank when
you sign |
| Aggression
and losing your temper |
Expect your bank
to consider its priorities before you |
| Making accusations |
Only give security
that you are prepared to lose |
| Blaming the
bank |
Confirm every action
or decision in writing - If your bank does not write, write
to them |
| Making it a
personal vendetta |
Before you agree
- think the worst case. What if - think |
|
| |
| You must remember we are bankers, not magicians.
We cannot always help. We find this particularly so with some decisions
about granting or removal of borrowing facilities. The bank may be
acting reasonably in the circumstances, however harsh or morally wrong
it may appear. |
| |
|
| |
Who else is there?
|
|
National
Association of Citizens Advice Bureaux -
0207 833 2181 - a good source of information about simple matters
The
Financial Services Ombudsman - 0845 080
1800 - there are certain limits to what he will take on.
Solicitors, and the law - Essential in some
cases. However, it can be expensive. If it gets to court fees mount
up very quickly. Use a solicitor who knows about banking matters,
and is prepared to take on your case. We can always provide the
solicitor with a report on all the practical banking aspects of
the case, and where a court hearing is arranged provide an
expert witness.
|
